The staff was incredibly helpful, meeting us at the train station and even assisting us with bus tickets to Machu Picchu, which made our arrival seamless.

Unfortunately, the room had a slight damp odor that lingered, which could be off-putting, especially after a long day of hiking.

rooftop bar with spectacular view, proximity to main Machu Picchu office, reasonable value for money

The reception was often unmanned, causing confusion!!! The room design with the curtain instead of a bathroom door was uncomfortable and allowed smells to linger!!! The damp odor and leak outside the bathroom door certainly need attention!!!

the breakfast had a wide variety and was very satisfying. the bathrooom layout was awkward.

The great and the meh

Staff went above and beyond! They even returned my lost phone, which was a huge relief. Plus, breakfast starts at 05:00, perfect for early adventures.

The room was basic, more akin to a budget motel than described, leaving a bit to be desired in comfort.

the room was open when I arrived, how charming. the drain was clogged so I had to wait for a strong-smelling employee to clean it at midnight, lovely touch. expected a room upgrade due to my inconvenience but apparently that’s too much to ask for. I almost gave a good review, but just couldn’t.

We had an amazing experience at Fenix Hotel Machupicchu! The staff met us at the train station and helped us get bus tickets to Machu Picchu. The breakfast was delicious with lots of variety, and the views from the dining room were breathtaking. The room was clean and cozy, exactly what we needed after a long day of exploring.

The shower temperature was a bit tricky to adjust.

Great place with great wi-fi, 24-hour reception, and a cozy bar/lounge area. I still remember when the staff offered me a hot drink during my first stay. Make sure to try the eggs at breakfast!

It was just a balanced option for a speedy visit in Machu Picchu with fantastic value for money. The restaurant was clean, the staff really friendly, and the meals were decent after a long day. Make sure to confirm your payment method in advance to avoid any last-minute hassles.

Couple comfort seekers

We had the Superior King Room which was spacious and clean! the bed was king size and really comfy, I mean, it felt good after a long day on my feet.

It wasn't exactly inexpensive, but you know, for what you get, it was fine.

We enjoyed our stay with two adult kids! The staff were professional and really accommodating, even arranging for our bus tickets to Machu Picchu without us having to ask. The breakfast was delicious and gave us the energy we needed for our adventures.

In my wife’s opinion, a later breakfast option would be great for families.

The spacious room provided comfortable lodging for our family of four, and the friendly staff were genuinely eager to help, including meeting us at the train station and accommodating our baggage needs. Breakfast was an early affair, featuring a delightful variety that energized us for a day of exploring. While the uphill location was slightly misleading, the proximity to key sites and the breathtaking mountain views from the rooftop restaurant effectively made up for it.

Fantastic location for bus access

will be returning here soon

Room was cozy with a flat-screen TV and minibar. The shower had strong water pressure, and the private bathroom was clean. Enjoyed the massage and public bath facilities. Staff made everything easy. Perfect spot after a long day of exploring! :)

I had a lovely stay in a double room with a mountain view, where the breakfast was super tasty and they even started it early for us. The relaxation options, like a sun terrace and a cozy TV room, made our downtime enjoyable. Just a heads up, the Wi-Fi was a bit spotty, but it didn’t ruin our experience at all. I'd definitely recommend staying here! 😊